Frequently Asked Questions
Everything you need to know about shopping with Underrated Store.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Since we curate a mix of oversized and slim-fit styles, we recommend checking the 'Fit Note' section under the product description for the most accurate sizing advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your products ethically sourced?
At Underrated Store, we prioritize quality and transparency. We partner with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure our fashion is both high-quality and responsible.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order. Once the order has reached the fulfillment stage, we are unable to cancel it.